Hotel Policy & House Rules
Official Guidelines & Guest Rules of Hotel Prabhupada, Puri
Welcome to Hotel Prabhupada, Puri
To ensure a safe, comfortable, and memorable coastal stay for all our guests, please review our official house rules, government identification mandates, and property guidelines below.
Valid Identification Card Required
As per Government of India regulations and local administration notifications, every guest staying at the hotel must provide valid photo identification at check-in.
Important Notice: PAN Card is NOT accepted as a valid identification proof for check-in. Foreign nationals must present both a valid Passport and valid Visa upon arrival.
Reservation & Cancellation Policy (Individual Reservations)
Official cancellation, refund, and modification guidelines for individual room reservations at Hotel Prabhupada, Puri.
More than 2 days before check-in
Free Cancellation. No charges will be applied.
0 to 2 days before check-in (Within 48 hours)
Non-refundable. Full stay charge will be applied.
No Show
No refund or adjustment on NO SHOW reservations.
NO CANCELLATION & AMENDMENT TO BE MADE DURING FESTIVAL PERIODS i.e. Durga Puja, Holi, Diwali, Christmas & New Year.
Applicable festival periods: Durga Puja, Holi, Diwali, Christmas, New Year.
Pet Policy & Guidelines
“To establish clear guidelines for accommodating pets while ensuring hygiene, safety, and comfort for all guests and maintaining the luxury standards of the hotel.”
Hotel Prabhupada warmly accommodates guests travelling with pets while upholding strict standards of hygiene, safety, and tranquility for all guests. All pet owners are required to adhere to the following comprehensive policy guidelines:
Permitted Pets & Restrictions
Only domesticated dogs and cats allowed.
Maximum 1 Pet per room or 2 small Pets.
Potentially dangerous breeds are strictly not allowed.
Birds, reptiles, and exotic pets cannot be accommodated.
Mandatory Documentation (Required at Check-in)
Fees & Deposits
Daily pet accommodation fee as per hotel policy.
Deposit refunded after check-out inspection if no damage or excessive cleaning is needed.
Applicable if pet waste is left in non-designated areas or is not cleaned up immediately by the owner and disposed of in outside dumpsters.
Check-in Process
Pet Policy Agreement to be signed at the front desk
Present all mandatory vaccination records, pet passport/licence & health certificates
Security deposit and applicable fees to be settled
During Stay — Guest Responsibilities
Pets must be leashed or in carrier in all public areas of the property at all times.
Owner must accompany pet in public areas at all times.
Maximum two hours unattended; notify Front Desk if leaving pet in room.
Hotel property (towels, linen, bedsheets) is strictly not for pet use.
Guest must not allow pets on bed or sofa.
Pets cannot bathe in room bathroom or shower.
Guest is responsible for pet noise; disruptive pets may be removed.
Allowed Pet-Friendly Areas
- •Guest room (only occupied assigned room)
- •Garden / lawn (owner must clean waste)
- •Lobby lounge
Restricted Areas (Strictly No Pets)
- •Restaurants and food outlets (including Oris Restaurant)
- •Banquet / function rooms
- •Swimming pool area
- •Spa / salon
- •Fitness center / gym
- •Any area designated by Hotel Management
Housekeeping Protocol
Guest must remove pet from room during housekeeping or coordinate convenient time with Front Office.
If pet left: guest must be present when staff enters the room.
Use privacy sign (DND) if housekeeping is not needed.
Clean pet waste immediately if found; charges will apply to guest account if not cleaned.
Damage & Liability
Guest bears full responsibility for all damage or injury caused by pet.
Stained linen: Charged at double laundry rate.
Permanent stains: Replacement fee applied.
Security deposit becomes non-refundable if damage occurs.
Hotel not liable for pet injury, illness, or loss.
Service Animals are always welcome — not subject to pet policy. No fees, restrictions, or documentation required for legitimate service animals.
Hotel may refuse pet admission during peak season. A limited quota of pet-friendly rooms applies.
Non-Compliance Actions
Required Documentation Attachments
Visitor's Policy & Security Rules
To ensure the safety, privacy, and peaceful stay of all in-house guests, Hotel Prabhupada enforces the following visitor guidelines:
Every visitor must be registered at the Reception in the Visitor’s Register upon entering the hotel.
Visitors are not allowed inside guest rooms; they are welcome to be comfortably seated at the Reception lounge.
In special cases, visitors may be allowed to guest rooms only if accompanied in person by the registered in-house guest.
No visitors are allowed inside the property after 20:00 hrs (8:00 PM).
Especially for Photographers: All external photographers and media crews must report at the Security Gate before entering the premises.
Swimming Pool & Attire Policy
Our outdoor swimming pool is maintained to the highest hygiene standards for the exclusive enjoyment of our in-house guests.
Applicable to in-house guests entering the swimming pool without standard swimming attire.
All in-house guests will be charged Rs. 150/- per head for the usage of the swimming pool if found without a proper swimming costume.
All guests should use proper swimming costume while entering the pool.
Outside guests are strictly NOT allowed for pool usage (facility is exclusive to registered in-house guests).
Children must be accompanied by an adult guardian at all times in and around the pool area.
Property Damage & Loss Policy
Guests are expected to treat the hotel property, fixtures, fittings, and amenities with reasonable care.
In case of any damage to the property by the in-house guest, the actual replacement/repair cost will be charged to the in-house guest account.
In case of any losses or damage to the property by a visitor, the amount has to be recovered directly from the visitor.
In case of any losses to the property by a guest’s visitor, the cost will be recovered from the visitor or from the hosting registered guest.
Property damage charges solely depend upon the assessment and decision of the management of Hotel Prabhupada.
Standard Check-in & Check-out Timings
Early check-in is subject to availability and chargeable.
Late check-out is subject to availability and chargeable.
Child Policy & Extra Person / Bed Charges
Children above 10 years of age will be considered as an adult at Rs. 1,200 + GST.
Children between 7 to 10 years of age will be charged Rs. 750 + GST.
Children must be accompanied by their parents while staying in the room.
An extra person charge will be applied at Rs. 1,200 + GST on EP (European Plan) with an extra bed.
In case an extra bed is taken for children below 10 years of age, Rs. 1,000 + GST will be charged to the guest account.