Hotel Policy & House Rules
Official Guidelines & Guest Rules of Hotel Prabhupada, Puri
Welcome to Hotel Prabhupada, Puri
To ensure a safe, comfortable, and memorable coastal stay for all our guests, please review our official house rules, government identification mandates, and property guidelines below.
Valid Identification Card Required
As per Government of India regulations and local administration notifications, every guest staying at the hotel must provide valid photo identification at check-in.
Important Notice: PAN Card is NOT accepted as a valid identification proof for check-in. Foreign nationals must present both a valid Passport and valid Visa upon arrival.
Reservation & Cancellation Policy (Individual Reservations)
Official cancellation, refund, and modification guidelines for individual room reservations at Hotel Prabhupada, Puri.
More than 2 days before check-in
Free Cancellation. No charges will be applied.
0 to 2 days before check-in (Within 48 hours)
Non-refundable. Full stay charge will be applied.
No Show
No refund or adjustment on NO SHOW reservations.
NO CANCELLATION & AMENDMENT TO BE MADE DURING FESTIVAL PERIODS i.e. Durga Puja, Holi, Diwali, Christmas & New Year.
Applicable festival periods: Durga Puja, Holi, Diwali, Christmas, New Year.
Pet Policy & Guidelines
Hotel Prabhupada warmly welcomes pets. To ensure a comfortable and harmonious environment for all guests, the following pet guidelines apply:
Charged to the guest upon arrival per pet.
Collected during check-in and completely refundable at the time of check-out subject to room inspection.
Applicable if waste is not properly cleaned and disposed of in designated outside dumpsters.
Pet-Friendly Areas
Pets are allowed in: Guest Room, Main Lobby, Poolside, Lawn Area.
Restricted Areas
Public areas where Food & Beverages (F&B) are served (including Oris Restaurant dining area).
A pet fee of Rs. 1200/- will be charged to the guest upon arrival per day per night.
During check-in, a security deposit of Rs. 4000/- will be applied, which is completely refundable at check-out.
Pet-Friendly Areas: Pets are allowed only in Guest Rooms, Main Lobby, Poolside, and Lawn areas.
Pets are strictly NOT allowed in public areas where F&B is served (including indoor restaurant dining).
Guest is responsible for cleaning up after the pet on hotel grounds and properly disposing of waste in the outside dumpster, or will be charged a fine of Rs. 300/- against cleaning services.
Visitor's Policy & Security Rules
To ensure the safety, privacy, and peaceful stay of all in-house guests, Hotel Prabhupada enforces the following visitor guidelines:
Every visitor must be registered at the Reception in the Visitor’s Register upon entering the hotel.
Visitors are not allowed inside guest rooms; they are welcome to be comfortably seated at the Reception lounge.
In special cases, visitors may be allowed to guest rooms only if accompanied in person by the registered in-house guest.
No visitors are allowed inside the property after 20:00 hrs (8:00 PM).
Especially for Photographers: All external photographers and media crews must report at the Security Gate before entering the premises.
Swimming Pool & Attire Policy
Our outdoor swimming pool is maintained to the highest hygiene standards for the exclusive enjoyment of our in-house guests.
Applicable to in-house guests entering the swimming pool without standard swimming attire.
All in-house guests will be charged Rs. 150/- per head for the usage of the swimming pool if found without a proper swimming costume.
All guests should use proper swimming costume while entering the pool.
Outside guests are strictly NOT allowed for pool usage (facility is exclusive to registered in-house guests).
Children must be accompanied by an adult guardian at all times in and around the pool area.
Property Damage & Loss Policy
Guests are expected to treat the hotel property, fixtures, fittings, and amenities with reasonable care.
In case of any damage to the property by the in-house guest, the actual replacement/repair cost will be charged to the in-house guest account.
In case of any losses or damage to the property by a visitor, the amount has to be recovered directly from the visitor.
In case of any losses to the property by a guest’s visitor, the cost will be recovered from the visitor or from the hosting registered guest.
Property damage charges solely depend upon the assessment and decision of the management of Hotel Prabhupada.
Standard Check-in & Check-out Timings
Early check-in is subject to availability and chargeable.
Late check-out is subject to availability and chargeable.
Child Policy & Extra Person / Bed Charges
Children above 10 years of age will be considered as an adult at Rs. 1,200 + GST.
Children between 7 to 10 years of age will be charged Rs. 750 + GST.
Children must be accompanied by their parents while staying in the room.
An extra person charge will be applied at Rs. 1,200 + GST on EP (European Plan) with an extra bed.
In case an extra bed is taken for children below 10 years of age, Rs. 1,000 + GST will be charged to the guest account.
